How consumers rate LIPA and other companies

Here are the most recent scores in the American Customer Satisfaction Index for the 226 companies measured each year. The Long Island Power Authority rated next to last. ASCI says that because its methodology is the same across all economic sectors, industries, and companies, it is possible to make comparisons between companies.

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Company name Score
Delta 56
Long Island Power Authority 58
Charter Communications 59
Time Warner Cable 59
Northeast Utilities 59
Comcast subscription TV service 59
US Airways 62
American 63
Continental 64
UnitedHealth 65
Facebook.com 66
AT&T Mobility 66
Cox Communications 67
DISH Network 67
Aetna 67
Blue Cross and Blue Shield 68
Bank of America 68
AT&T (U-verse) 68
Comcast fixed-line telephone service 69
DIRECTV 69
HuffingtonPost.com 69
LA Department of Water & Power 69
Pepco Holdings 69
PG&E 69
Wal-Mart 69
CenturyLink 70
Exelon 70
JPMorgan Chase 70
T-Mobile 70
Wal-Mart 70
Verizon Communications 71
Consolidated Edison 71
AT&T 71
Cox Communications 72
DTE Energy 72
McDonald's 72
Sprint Nextel 72
United 72
Verizon Communications (FiOS) 72
Verizon Wireless 72
Citigroup 73
CVS Caremark 73
Qwest Communications 73
Nokia 73
NYTimes.com 73
Wells Fargo 73
Wyndham 73
Choice 74
CNN.com 74
MSNBC.com 74
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